Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the payment platform, products, and services provided by Qantratech Solutions (Pvt) Ltd t/a Velocity Africa (“Velocity,” “we,” “us,” or “our”). Our Services include online payments, payment terminals, subscriptions, invoicing, ZIMRA fiscalisation, physical cards, bill payments, group payments, change vouchers, loyalty programmes, closed loop wallets, and developer APIs (collectively, the “Services”).

By registering for, accessing, or using any of our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our Services.

1. Definitions

• “Account” means the registered account you create to access our Services.
• “Business Day” means any day other than a Saturday, Sunday, or public holiday in Zimbabwe.
• “Content” means any data, information, or materials you submit, upload, or transmit through our Services.
• “Fiscalisation” means the process of certifying and recording transactions for ZIMRA tax compliance.
• “KYC/AML” means Know Your Customer and Anti-Money Laundering compliance requirements.
• “Merchant” means a business that uses our Services to accept payments from its customers.
• “Payment Instrument” means any method of payment supported by our platform, including cards, mobile money, bank transfers, and digital wallets.
• “Transaction” means any payment, transfer, or financial operation processed through our Services.

2. Account Registration

To use our Services, you must register for an account. When registering, you agree to:

• Provide accurate, current, and complete information as requested during registration
• Maintain and promptly update your account information to keep it accurate and complete
• Submit all required KYC documentation, including identification, business registration, and tax information
• Keep your account credentials confidential and not share them with any unauthorised person
• Notify us immediately of any unauthorised access to or use of your account

We reserve the right to refuse registration, suspend accounts, or terminate accounts at our discretion, including where we are unable to verify your identity or comply with regulatory requirements.

3. Use of Services

3.1 General Use

Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable right to access and use our Services for your lawful business purposes. You may not:

• Use the Services for any illegal, fraudulent, or unauthorised purpose
• Process transactions involving prohibited goods or services as defined by our Acceptable Use Policy
• Attempt to circumvent any security, authentication, or rate-limiting measures
• Reverse engineer, decompile, or disassemble any part of our platform
• Use the Services in a way that could damage, disable, or impair our systems

3.2 Specific Service Terms

Online Payments: You agree to comply with card network rules (Visa, Mastercard) and mobile money operator rules. Settlement occurs on a T+1 basis in USD or ZWL as applicable. Chargebacks and disputes will be handled in accordance with applicable card scheme rules.

Payment Terminals: You are responsible for the safekeeping of any POS terminals issued to you. Lost, stolen, or damaged terminals must be reported immediately. Terminals remain our property and must be returned upon termination of service.

Subscriptions: You authorise us to charge your customers' payment instruments on a recurring basis according to the billing schedule you configure. You are responsible for ensuring you have proper authorisation to bill your customers.

Invoicing: Invoices sent through our platform constitute a request for payment. We facilitate payment collection but do not guarantee payment by your customers.

Fiscalisation: You must use ZIMRA-certified fiscal devices for all applicable transactions. We will handle certification and compliance, but you remain responsible for ensuring your business operations comply with ZIMRA regulations.

Physical Cards: Cards remain our property. You are responsible for card issuance costs and liable for any unauthorised use resulting from your failure to secure cardholder data.

Bill Payments, Group Payments, and Change Vouchers: You must ensure you have the necessary authorisations to process payments on behalf of third parties. We do not guarantee the availability or accuracy of biller data.

Loyalty Programmes: You set the earn rates, reward rules, and expiry policies. Points have no cash value unless explicitly stated. We are not responsible for disputes between you and your customers regarding loyalty rewards.

Closed Loop Wallets: You control wallet issuance, limits, and spend rules. Wallet balances are not insured by any deposit protection scheme. You are responsible for complying with applicable e-money regulations.

Developer APIs: Use of our APIs is subject to rate limits and fair usage policies. You must not use the APIs in a way that imposes an unreasonable load on our infrastructure. API keys are confidential and must not be shared.

4. Fees and Payment

Fees for our Services are set out in your pricing agreement or as published on our pricing page. By using our Services, you agree to pay all applicable fees. We may deduct fees from settlement amounts or invoice you directly. All fees are exclusive of taxes, and you are responsible for any taxes applicable to your use of the Services.

We reserve the right to change our fees upon 30 days' notice. Continued use of the Services after a fee change constitutes acceptance of the new fees.

5. Settlement

Settlement of funds from payment transactions will be made to your nominated bank account or mobile money wallet in accordance with our standard settlement schedule (T+1 Business Days). We reserve the right to hold settlement funds where we reasonably suspect fraud, chargebacks, or regulatory non-compliance. Settlement may be delayed due to bank processing times, public holidays, or force majeure events.

6. Chargebacks and Disputes

You are liable for all chargebacks, reversals, and disputes arising from transactions processed through your account. We may deduct chargeback amounts from your settlement balance or invoice you directly. We will provide you with notice of chargebacks and an opportunity to contest them in accordance with applicable card scheme rules. Excessive chargebacks may result in account suspension or termination.

7. Compliance and Regulatory Obligations

You agree to cooperate with us in meeting all applicable legal and regulatory requirements, including:

• Providing accurate and complete KYC documentation upon request and periodically thereafter
• Complying with AML and CTF obligations as they apply to your business
• Ensuring your use of fiscalisation services complies with ZIMRA regulations
• Reporting any suspicious transactions to the relevant authorities
• Maintaining appropriate records of transactions as required by law

8. Data Protection

Each party agrees to comply with applicable data protection laws in the processing of personal information. We will process your personal information in accordance with our Privacy Policy. You are responsible for ensuring that you have the necessary consents and legal bases to provide us with any personal information relating to your customers.

9. Intellectual Property

Our platform, software, APIs, documentation, and all related intellectual property rights are owned by Velocity or our licensors. We grant you a limited, non-exclusive, non-transferable licence to use our software and APIs solely for the purpose of using our Services. You may not copy, modify, distribute, or create derivative works of our intellectual property without our prior written consent.

10. Limitation of Liability

To the maximum extent permitted by law, Velocity and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunity, arising out of or in connection with your use of the Services. Our total liability to you for any claim arising from these Terms or your use of the Services shall not exceed the total fees paid by you to us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Velocity and its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or related to:

• Your use of the Services in violation of these Terms
• Your violation of any applicable law or regulation
• Any transaction processed through your account
• Any dispute between you and your customers
• Your infringement of any third-party rights

12. Suspension and Termination

We may suspend or terminate your access to the Services at any time, with or without notice, where:

• You breach any provision of these Terms
• We are required to do so by law or regulatory directive
• We suspect fraudulent or illegal activity associated with your account
• You fail to provide required KYC documentation
• Your chargeback ratio exceeds acceptable thresholds

You may terminate your account at any time by providing written notice. Upon termination, you remain liable for all fees and obligations incurred prior to termination. We will settle any outstanding balances due to you, subject to any hold periods required by law.

13. Force Majeure

Neither party shall be liable for any failure or delay in performing its obligations under these Terms where such failure or delay is caused by events outside its reasonable control, including acts of God, war, terrorism, civil unrest, strikes, pandemics, power outages, telecommunications failures, or government actions.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Zimbabwe. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.

15. Changes to These Terms

We may modify these Terms from time to time. We will notify you of material changes by email or through our platform. Your continued use of the Services after the effective date of the modified Terms constitutes your acceptance of the changes. If you do not agree to the modified Terms, you must stop using the Services.

16. Contact Us

If you have any questions about these Terms, please contact us: